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Restore Balance on Bill Line

Overview  

When an error happens while posting a payment, the balance on the bill line may change to zero, however the transaction type is missing. This article will show you how to restore the balance on the bill line so that a transaction type can then be posted.

   Zero Balance 1.15.20.png

Restore the Balance

  1. Go to the Payments module.
  2. Open the client and DOS.
  3. Click New.
  4. Select any payment reference or create a new $0.00 payment reference.

    Zero Balance Select Payment Ref 1.15.20.png
     
  5. Enter the amount as 0.00.

    Zero Balance Restore Steps 1.15.20.png
     
  6. Save.
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