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Error: The Client is Not Eligible

Error Message

The client is not eligible.


This error will appear in the Time module on a service line when the client's payer(s) have eligibility dates entered in the Clients Module and the policy has termed based on the dates entered prior to the date of service being entered.


  1. Go to the Clients Module (or click on the client's name link on the service line).
  2. Click the Payers tab.
  3. Select the desired payer from the drop-down menu.
  4. Click the Eligibility Dates sub-tab.

  5. Modify eligibility start and end dates as needed.
  6. Click Save.

Important Note: Once the cause of an error has been resolved, the original service line must be re-saved in the Time Module by double-clicking on the service line anywhere that is not a blue link (i.e. staff's name) to open and clicking Save once again. If the cause of the error has been resolved then the error will no longer appear in the Time Module.