When in the Time Module a staff is unable to select the program needed for entering the service line.
A staff and client must have a program in common in order for it to appear in the Time Module > Add window.
There are two areas you will need to review to be sure that programs are associated correctly with the staff and the client.
Review Staff Module
- Go the the Staff Module.
- Double-click the staff first name.
- A new window will open.
- Click Programs tab
- Verify that the staff is associated with the program needed for the service line.
- Click Sace, if changes were made.
Review Client Module
- Go to the Clients Module.
- Double-click on the Client's name.
- Click the Program/Groups tab.
- Verify that the client is associated with the program needed for the service line.
- Click Save, if changes were made.