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Attach a Screen Shot to a Ticket

Overview

Learn how to take a screen shot and send it onto Procentive.
Using Windows Snipping Tool

* Recommended

  1. Go to the page where you want to take the screen shot.
  2. Select the Windows Start button.
  3. Type snipping tool, then select it in the search results.
    • To choose the type of snip you want, select Mode (or, in older versions of Windows, the arrow next to New), and then choose Rectangular Snip.

      snipping tool rectangular 4-23-2017.png
       
  4. Click New.

    snipping tool new 4-23-2017.png

     
  5. Use your mouse to select the area that you want to capture.
  6. Click File.
  7. Choose Save As

    snipping tool save 4-23-2017.png

     
  8. Save the file to your computer
  9. Attach your IMAGE to the existing ticket. 
Using Microsoft Word
  1. Go to the page where you want to take the screen shot.
  2. Hold down the following buttons at the same time on your keyboard: Ctrl + Alt + Print Screen/Prnt Scrn.
    • It will look like nothing happened, but once all 3 are pressed, release them.
  3. Open up Microsoft Word (or something similar).
  4. In the document (word doc), paste or hold down Ctrl + V.
    • The image should appear in the word doc.
  5. Save the word doc.
  6. Attach your word doc to the existing ticket. 
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