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Procentive Knowledge Hub

Set Up Scanning

Overview

This article includes information on how to set up the scanning feature in Procentive.

Important Note: In order to use the direct scanning feature, you must have a TWAIN compliant scanner accessible by your computer.  Please check your scanning documentation to ensure it TWAIN compliant before proceeding.

TWAIN is the standard interface between software programs and image-capturing devices.

Google Chrome Setup

If you are using the internet browser Google Chrome, please complete the following steps.

  1. Go to the Settings Module
    • You should be on the first tab:  Preferences  
  2. Locate Use plug-in free signature pad and scan methodSet the drop-down to Yes

    Chrome Setting

     
  3. Click Change change.white.up.gif.
  4. Log off  logoff.up.jpg   and log back on again to initiate the new setting.

Note: This setting is user- and computer-specific; therefore, each user will need to apply this setting to their user account.

Access The Scan Link

To download the software, you will need to access a scan link.  A scan link can be found in one of two places:

Clinical Charting
  1. Go to the Clinical/Charting Module.
  2. Double click on a clinical document to open.
  3. Click the scan link, near the top of the screen.

    scan link clinical charting.png
     
Clients Module, Payer Section 
  1. Go to the Clients Module.
  2. Double click on a client's record to open
  3. Click on the Payers tab
  4. Click on the Documents sub-tab.
  5. Click the scan link.

Download the Software

Once you click on the scan link a Scan to Procentive window will open. Depending on the internet browser you are using and the Google Chrome setting mentioned above, you will see one of two screens:

Google Chrome Users  
  1. Click Download and install the Plug-in Here.

    scan install google chrome.png
     
  2. Follow the instructions on the screen to install the software.
    • You will be downloading and installing an .exe file.
    • You may be asked to restart your browser.
Internet Explorer Users
  1. Click Download.

    scan install ie.png
     
  2. Follow the instructions on the screen to install the software.
    • You will be downloading and installing an .exe file.
    • You may be asked to restart your browser.

Troubleshooting Scanning Issues:  If you experience any trouble in the steps above,

  • Use this tool to troubleshoot your computer connection to the scanner:  TWACKER
  • Use this tool to test the Dynamsoft plug on your computer:  Dynamsoft Demo  
  • If you continue to have trouble, please send a ticket to Procentive and explain where (which step above) you are having trouble.
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