Learn how to resend a service line/claim.
Locate the Invoice Window
You can resend a claim from any Invoice Window. The Invoice Window can be found in:
- Billing Module: Double-click on the invoice line.
- Electronic Module: Click on the Invoice link.
- ERA Module > Payment Entry Mode > Claim Information: Click on the Invoice link.
- Payments Module > Payments Window: Click on the Reference link.
- Change Time Window > Billing & Payment tab: Click on the Number link.
- Open the Invoice Window.
- Locate the service line(s) that is ready for resubmission.
- If you need to make a change to the service line information prior to resending, double-click on the service line to open the Change Time Window.
- Click (to highlight) each service line.
- Click Resend in the bottom of the window.
- A window will open as Procentive proceeds to check for errors.
- If you receive errors:
- Click on the fix link to the right of the line to resolve the error.
- Click Check (continue until all errors are resolved).
- When there are no errors, you will receive the Confirm Invoices window.
- Click on the data link to verify the data is traveling correctly on the claim.
- Check the Electronic Submission check box (if necessary).
- Click Create.