Computers/Devices/Networking

	Minimum (May be less than ideal experience)	Recommended (Best Experience)
Desktop/Laptop Devices
Windows Computers	Microsoft Windows 10	Microsoft Windows 11
Macintosh/Apple Computers	Macintosh OS 11	Macintosh OS 12.1 or higher
Memory (RAM)	4 GB	8 GB
Tablet Devices
We are often asked which tablet we recommend. Much of this comes down to personal preference. Before purchasing a tablet, we suggest lending one from a staff member to practice using Procentive with it under the constraints of your office and network setting. A “test drive” is the best way to decide which tablet you prefer. We also suggest that you reach out to other Procentive users on our ProCare User Community.
Apple (iPad)	iPadOS 13	iPadOS 15
Android	Android 10	Android 12.0 or higher
Other Tablets	Compatibility with other makes and models of tablet devices is not ensured. Our recommendation is to perform an equipment trial under the constraints of your office and network before purchasing.
Networking
	Ethernet LAN 10/100 Min of 5Mbps for a single networked device (add 256Kbps for each additional networked device)	Gigabit Ethernet LAN 20Mbps for a single networked device (add 256Kbps for each additional networked device)

Signature Pad

Chrome	Current Chrome Version
Safari* * Limited support on Macintosh computers	Current Safari Version
Microsoft Edge	Microsoft Edge Legacy is not supported.
Mozilla Firefox	Current Firefox Version
Internet Explorer	Internet Explorer is not supported. It was eliminated from support on 1/1/2020.

PC (Windows)	Chrome and Firefox
Apple (Mac) Computers	Chrome, Safari (version 11+) and Firefox
IOS – iPad, iPhone	IOS 11 with Safari browser
Android – tablets & phones	Chrome or Firefox browser
For best results: Close any background applications that are not needed during your teletherapy session to ensure the platform receives the majority of your internet’s bandwidth.

To maximize your experience in Procentive, verify the following software settings.

Bookmark Procentive	To access the Procentive website quickly, we recommend you save Procentive as a favorite in your browser. You can do this now by simply clicking on this link: https://app.procentive.com/ and then saving it to your bookmarks.
Allow Pop-ups	Warnings and alert messages appear in the form of pop-up windows in Procentive; therefore, it's important that you allow pop-up windows for the Procentive website. This article will provide you with instructions on how to Allow Procentive Pop-Ups.
Install Adobe Reader	Verify that you have the latest version downloaded to your computer. Procentive displays documents and reports in a PDF format. Adobe Reader is free and easy to download or update from the Adobe website. Click on this link to do so now: Adobe PDF Reader.