Overview
When an error happens while posting a payment, the balance on the bill line may change to zero, however, the transaction type is missing. This article will show you how to restore the balance on the bill line so that a transaction type can then be posted.
Restore the Balance
- Go to the Payments module.
- Open the client and DOS.
- Click New.
-
Select any payment reference or create a new $0.00 payment reference.
- Enter the amount as 0.00.
- Click Save.