When to Send a Void Claim
- When either the claim submitted to the payer was in error or the payer processed the claim more than once, resulting in an overpayment.
- When all services associated with the claim number need to be voided.
When all services associated with the claim number do not need to be voided follow these instructions:
A claim number is associated with multiple service lines and you want to void out only one of them.
Resolution: Complete the Extra Info tab as "replacement" for the service line(s) you want to keep/be paid and resend only those. This will tell the payer that you are replacing a claim that was previously paid for 3 service lines (example) with one that now only has 2 service lines, so they will void all three and repay only the 2 listed on the replacement claim submitted.
A claim number is associated with multiple service lines and you are needing to update information on one (or more) of the services.
Resolution: Make needed edit(s) and then complete the Extra Info tab as "replacement" for all service lines on the claim and resend to the payer.