Payers Module Setting
- Go to the Payers module > Payer Rules tab.
- Change setting Include Referring Physician to the applicable option based on the payer's requirement.
Client Module Setup
- Go to the Clients module > Medical tab.
- Complete the Referring Physician First Name, Referring Physician Last Name, and Referring Physician NPI fields.
NOTE: If a client does not have these fields completed the 2310A Referring Provider Loop will not appear on the claim. The information will only appear on the claim if the payer settings indicate to send the Referring Physician information and the client has the fields completed.