When a service line has an error in the Time Module it cannot be billed. Changes to a service line, prior to billing, should be done from the Time Module by editing the original service line. This article will explain how to locate these errors and provide some helpful tips on how to remove the errors.

Find Errors

1. Go to the Time module.
2. Update the Errors filter to Only Errors.
   • The page will refresh to show only errors.
     
      
3. Open additional filters to see all possible errors.
   • Date Range: Select a date range, such as Last 90 Days.
   • View: Individual
   • Staff: All
   • Locations: All (if applicable)
   • Programs: All (if applicable)
     • Your page will refresh to show the errors that meet your filter criteria.
4. Hover your mouse over the black note icon to see the error message.
   • The error(s) will display in a blue box. 
   • If the error note is blank, view Blank Service Line Error.
     

Resolve Errors

1. Double-click on the service line (anywhere that is not a blue link).
   • This will open the service line. 
2. Resolve any errors.​​
   • You may need to visit another module, such as Clients Module or Payers Module, to resolve the error.
   • Helpful Hint: Click on the Client link within this window to edit information in the client's record (i.e. add payer or authorization).
3. Click Save.
4. Verify that the service line is no longer listed in this Only Errors view.
   • If the error remains the cause of the error has not yet been resolved.
     • If you are unable to determine the resolution needed, please submit a ticket to the Procentive.