Initial Setup for Your Agency
Step 1: Change Permissions for Applicable Staff.
This article will explain how to give Permissions for Client Portal and Messaging modules.
We recommend you first give this permission to your champions only, until you have had the chance to setup Client Portal and test it.
Step 2: Turn on the Module.
If you have the necessary permissions but do not see the Client Portal Manager Module listed in Procentive, ensure that Client Portal has been enabled for your agency. This is found in the Settings Module, Setup Tab under Miscellaneous.
If you have the necessary permissions but do not see the Messaging Module listed in Procentive, send a ticket to Procentive to request the Messaging Module be turned on.
Step 3: Set up for your Agency
Review the Client Portal Settings article.
Step 4: Setup/change other related settings
Review Other Setting for Client Portal article.
Review Staff Availability article.
Step 5: Test invitation on a FAKE client & make any needed modifications
IMPORTANT: Once a username is chosen in the registration process, it cannot be changed. With that in mind, it is NOT advised to use an email address as a username for the Client Portal.
Review Client Portal Manager article.
Review Invitations for Portal article.
NOTE: The same email address can be used for multiple accounts as it is only used for sending notification emails.
Review Message Module article.
Step 6: Follow steps as the client to register and log into the Client Portal
Review Client Perspective (for Staff) article.
Review Overview of Client Portal (for Clients).
NOTE: When you test Client Portal for your agency using a fake client, be sure to log in to Client Portal in a different web browser than the one in which you are logged in to Procentive, otherwise the Client Portal page will error out. For example, if you are logged into Procentive on Internet Explorer and want to pull up Client Portal next to it, please log in to Client Portal using Google Chrome.
If you have only one web browser available, make sure that you have logged out of Procentive completely prior to logging in to Client Portal.
NOTE: There are two places from which you can kiosk blank clinical documents:
1) Appointments Module > click once on an appointment > click Have client fill out form at home/on kiosk link
2) Clients Module > kiosk link on the right side of the screen
There is one place from which you can kiosk already created clinical documents:
1) Clinical/Charting Module > locate the document > kiosk link on the right side of the screen