Error Message

You may see 1 of 3 messages:

• H24236 'Claim Filing Indicator Code' was not found, but was expected because Plan ID has not yet been mandated.
  OR
• Element SBR09 is missing. It is required prior to mandated use of National Plan ID. Segment SBR is defined in the guideline at position 0050.
  OR
• Destination payer claim filing indicator/source of pay code: Required; Must be entered.

Description

This error will appear as a rejection in the Electronic Module. It means that the claim filing indicator code was not present on the claim when it was sent.

Resolution

The payer needs to be re-saved and the service line resent.

1. Click on the Payers Module.
2. Double click on the payer the invoice was sent to.
   • The Change Payer Window will open.
3. Click Save.
4. Resend the claim.