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This error appears as a rejection in the Electronic Module. Some codes, such as 90899 and 83986 require a narrative description on the claim that details what the charge is for.
- Click on the Payers Module.
- Double click to open the payer.
- Click on the Rates tab
- Click on the Codes sub-tab.
- Enter the code here with a rate of $0.00 (or leave the rate as is if this is where you keep rates).
- In the Narrative Description column, type in the code's description.
- The description MUST be 20 characters or less, including spaces.
- The most common description for this code is Care Coordination; however, it may be different based on use and payer contract.
- Click Save.
- Resend the claim.