Overview
Learn how to create a refund against a client payment. This article is for agencies that are partnering with Vantage Payment Processing. If you are partnering with CMS Payments, please see the article Create a Refund.
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Refund a Client’s Electronic Payment
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Click on the Refunds/NSF module.
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Click Add.
- The Add Refund window opens.
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Enter or select an option for the following fields:
| Refund to | Select Clients. |
| Client | Click the pick list icon  to search for and select the client. |
| Reference | Optional - one option is to enter the reference of the original payment and add "CR" to the end (i.e., ABC123CR). |
| Note | Optional - add a note referencing the error or reason for refund (i.e., transaction was processed twice). |
| Type | Select Refund. |
| Date Posted | Enter the date posted - default is today's date. |
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Find the appropriate reference for the original payment and enter the amount of the refund in the Refund column.
Refund amount must be greater than $1 to process.
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Click the process electronic link next to the amount.
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If the refund is successfully processed, the Refund Successful message is displayed.
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Click Close.
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Click the Save button to record the refund in Procentive.
Important: You must click Save to record the refund in Procentive.
NOTE:
- The Refunds Report 1450 is available to review processed refunds and can be found in the Reports module.
- All refunds entered in the Refunds/NSF Module appear in the Accounting Module at the bottom of the Trial Balance Report.