Take a Screenshot with Windows Snipping Tool

* Recommended option

1. Go to the page where you want to take the screen shot.
2. Select the Windows Start button.
3. Type snipping tool, then select it in the search results.
   • To choose the type of snip you want, select Mode (or, in older versions of Windows, the arrow next to New), and then choose Rectangular Snip.
     
      
4. Click New.
   
    
5. Use your mouse to select the area that you want to capture.
6. Click File.
7. Choose Save As
   
    
8. Save the file to your computer.
9. Attach your IMAGE to the existing ticket. 

Take a Screen Shot via Print Screen

1. Go to the page where you want to take the screen shot.
2. Hold down the following buttons at the same time on your keyboard: Ctrl + Alt + Print Screen/Prnt Scrn.
   • It will look like nothing happened, but once all three are pressed, release them.
3. Open up Microsoft Word (or something similar).
4. In the document (word doc), paste or hold down Ctrl + V.
   • The image should appear in the word doc.
5. Save the word doc.
6. Attach your IMAGE to the existing ticket.