If you are missing an ERA for more than 7 days since the payment was received or if you have been receiving ERAs and they suddenly stopped, please provide the following information in a Ticket to Procentive.
Submit a ticket to Procentive with the following information.
- Payer name
- Payer ID
- Check/EFT number
- Payment date
- Payment amount
- Tax ID and NPI referenced on the remit
- Upload a copy of the check to the ticket
- Upload a copy of the paper EOB to the ticket
- Any additional information pertaining to the missing ERA to help us work with the clearinghouse on your behalf.
NOTE: Please allow the payer 6 weeks to send the first ERA if a new ERA request has been submitted.