Ticketing Module (Special Release)   

• Added checkboxes to indicate/flag when PHI has been entered.
  • When creating a new ticket there is a checkbox above the Description box titled  "The description contains PHI". For tickets you are sending to Procentive, please check this box if the Description contains PHI. 
    
    
    
  • When commenting on a ticket there is a checkbox below the Comment box titled "Contains PHI". For tickets sent to Procentive, please check this box if the comment contains PHI. 
    
    
    
• Added new feature for satisfaction survey upon ticket completion.
  • For tickets sent to Procentive, an email will be sent to the ticket upgrader once the status of the ticket is changed to "Complete". This email contains a one-question survey regarding your satisfaction with the specific ticket. 
  • Please respond to the survey when you receive it. The responses are reviewed by Procentive staff so we can continue to improve your experience.