Overview

First You Need a Credit

In order to create a refund in Procentive, you must first have a credit in the system. Credits are created from overpayments and takebacks.

• Overpayment credits occur when you add a payment, but do not fully allocate that payment.
• Takeback credits occur when a client or payer pays for a service line, but then for various reasons they take that money back.

Create a Refund

1. Click on the Refunds/NSF Module.
2. Click Add.
3. In Refund to: choose Payers or Clients (depending on who is receiving the refund).
   • The pick list option below will reflect your choice and provide the appropriate pick list.
4. Click on the pick list .
   • A new window will take you to the information stored in the applicable module. 
5. Choose the correct payer or client.
6. Click OK.
   • All credits (takebacks or overpayments) that exist for the payer or client will appear in the table at the bottom of this window.

• Reference: enter the reference number (typically the check number or the reason you are doing a refund).
• Note: optional
• Type: choose Refund.
• Date Posted: choose the date of the refund check.
• In the table below, locate the takeback or overpayment (there may be more than one) from which you intend to create the refund.
  • The unallocated field will tell you how much money is available.
• In the Refund column, enter the amount you wish to contribute towards the refund.
• To complete the refund...
  • If payment was not made using the Electronic Client Payment tool, click Save
  • If payment was made using the Electronic Client Payment tool, click process electronic.
    
    
    
    
    • A new window will appear.
    • Click Void.
    • Click OK to close the confirmation window.
• Your entry will appear at the top of the table in the Refunds/NSF module.  
  • All refunds entered in the Refunds/NSF module also appear in the Accounting module at the bottom of the Trial Balance report.