This article will provide instructions on how to add or associate another staff to a ticket. You can have several staff associated with a ticket.

1. Enter staff's first name in the quick search field.
2. Click the triangle button to search.
   • Your search results will appear highlighted in the box to the right.
   • Shortcut - you can also add staff by clicking on the picklist.
     
      
3. Click Add.
   • The staff name(s) will then appear in the Associated/Waiting On box.
     
   • You can use the Waiting On checkbox to request information from a specific staff.  
4. Click Save.