Segment DTP is missing. It is required when claim was adjudicated and loop 2430 is not used.
This error is found in the Electronic module on a Batch Report, most commonly when there is COB information located in the COB tab of the Change Time window when sending claims to the primary payer.
- Go to the Change Time Window.
- Click on the COB tab.
- Click Delete to clear out the COB information.
- Click Save.
NOTE: If you don't want to delete the COB information from the COB tab of the Change Time window, there is another option. Before resending the claim, in the Invoice window, check Do not send other payer info.