Error Message

IDTP0367: MISSING PAYER ADJUDICATION DATE    

Description

This error will appear as a rejection in the Electronic Module.  It means either the payer is inactive, COB information is not present, or the payer order is incorrect. 

Resolution 1

If the payer is inactive for the client, then the payer will need to be reactivated.

1. Go to the  Clients module.
2. Go to the Payers tab.
3. Go to the Enrollment subtab.
4. Locate the correct payer in the payer dropdown.
5. Locate the Active field and change to Active.
6. Click Save.
7. Resend the DOS.
8. Remember to reset the payer back to inactive.

Resolution 2

If you are sending an H code and the COB information is not traveling on the claim, then a payer setting will need to be changed.

1. Go to the Payers module.
2. Go to the Payer Rules tab.
3. Locate the setting Send other payer info for H Codes and change to Yes.
4. Click Save.
5. Resend the DOS.

Resolution 3

If the payer order is incorrect, then it will need to be reset to what it was at the time of service.

1. Go to the Clients module.
2. Go to the Payers tab.
3. Use the payer dropdown, Add button, Make 2nd button, and Make 3rd button to reorder the payers as they were at the time of service.
4. Click Save.
5. Resend the DOS.