Error Message

Entity's health insurance claim number (HICN)

Description

The Payer Claim Identifier sent on a replacement or void claim is incorrect or incomplete. 

Resolution

1. Go to the Electronic module. 
   • Find the invoice that has been rejected.
2. Click the blue invoice hyperlink.
3. Double click into the service line.
4. Go to the ERA's tab.
5. Locate Payer Claim Identifier column.
6. Highlight and copy the Payer Claim Identifier.
   
   
   
   
   • The Payer Claim Identifier can also be found in the ERA module > Payment Entry Mode > Claim in the "Reference" field.
     
     

7. Go to the Extra Info tab.
8. Remove the incorrect claim reference in the "Attachment Control Number" and "Transaction Control Number" fields.
9. Paste the correct claim reference in those two fields.
   
   
   
   
10. Click Save.
11. Highlight the service line.
12. Click Resend.