Avoid Common Issues with Kiosk Manager (Procentive)

  To accomplish the steps below, users will need to have any related Kiosk Manager permissions. If you find you are not able to do what is recommended below, talk to your supervisor or the Champion at your agency.

Review this article to avoid these common issues with Kiosk Manager.

Unresponsive Kiosks 

1. 1. Configure kiosk devices to not go to sleep.
   2. On the kiosk device, Exit Kiosk mode and log out of Procentive at the end of each day.
   3. If a kiosk device will not be used for a long period of time, exit kiosk mode and log out of Procentive on the device. Log into Procentive and Start Kiosk Mode when it is next needed.
   4. Manually refresh Kiosk Manager using the 'Check for Updates' link at the top of the module  prior to sending new forms to ensure the kiosk is not unresponsive.
   5. If a kiosk becomes unresponsive in Kiosk Manager, click the Reset Kiosk.

Duplicate Kiosks

1. 1. Ensure permission to add new kiosks is limited.
      • It is recommended that if a staff has the permission Kiosk Manager > 'Allows role to add new kiosks' that they also have the permission 'Allows role to assign kiosk to all staff'. This provides them the visibility to all kiosks so that a duplicate will not be created. 
      • Consider how many staff you want to have the ability to add new kiosks.
   2. Manually refresh Kiosk Manager using the 'Check for Updates' link at the top of the module prior to adding new kiosks.
   3. Train staff to only have one kiosk instance per device.