Procentive's best new feature and enhancement ideas come from you, our customer. We love to hear your ideas, and Procentive's UserVoice app makes it easy. Submit a new enhancement request or review and vote on requests from other users. The only prerequisite is that the item is not already a feature in Procentive.
Permissions: Access to create a ticket is needed as the Suggest Enhancement button is located within the Procentive ticketing module.
Note: Work on an enhancement request is not guaranteed. There is a review process before moving forward which gives careful consideration to many factors including complexity, popularity, and current capacity.
1. Open a new or existing ticket.
2. Select the SUGGEST ENHANCEMENT button.
3. The home page for Procentive's UserVoice app displays. The icons and categories on the page are used to organize all suggestions.
4. Select the category which best represents your request type. This opens a screen with all existing requests for that category.
5. Select the "sign in" button in the upper right-hand corner to sign in or create a new account. You must be signed in to vote on existing requests or post a new request.
To Create an account:
- Select "Create an account" in the dialogue box that opens.
- Enter your email and click on Verify Email.
- Copy the code that displays on the screen.
- Open the link from the verification email sent to the address you entered.
- Paste in the magic code.
- If successful, the following screen displays where you will complete the account setup process by providing a password, agreeing to the terms of service.
6. Once signed in, you can search the existing suggestions by entering one or more keywords in the search bar.
7. Easily "Vote for an existing idea" if that meets your needs OR "Post a new idea."
Vote for an existing idea - A list of suggestions display that match the entered keyword(s).
- Locate the suggestion(s) you like.
- And click Vote.
- The count increases and the text changes to "Voted!"
- Or Post a new idea... - Select this option if your search did not return a good match.
- The following Procentive Feature Suggestions form displays.
- Click on Post idea when you are finished describing your suggestion.
- You are now a thought leader and other Procentive users can Vote on your suggestion!!