The Pharmacy Change Requests list displays prescriptions that a pharmacist has requested substitutions or changes for prior to filling, or that require a prior authorization. Approve, Deny or Replace pharmacy change requests from the Tasks page.
Jump to Section: [Approve Change Request] [Deny Change Request] [Replace Change Request]
Approve Change Request
- Click on the Patient Name in the Pharmacy Change Request section from the Tasks page. If a replacement has been requested, a list of Replacement Options opens.
- Review the proposed Replacement Options.
NOTE: The pharmacy may suggest multiple medication options for the change request.
- Review Interactions at the top of the page.
- Review Active Medications at the bottom of the page.
- Click the Detail button to see important medication details about the medication originally prescribed by the provider.
- Click the Radio Button to select a Replacement Option from the list.
- Click the Approve button.
Deny Change Request
- Click on the Patient Name in the Pharmacy Change Request section from the Tasks page. If a replacement has been requested, a list of Replacement Options opens.
- Click the Deny button.
- Select a Denial Reason from the list.
NOTE: If none of the options on the Denial Reason list apply, write the reason for denial in the Notes to Pharmacist field.
- Click the Deny button.
Replace Change Request
If the pharmacist has requested a replacement, but you do not want to prescribe any of the suggested options, you can search for another medication.
- Click on the Patient Name in the Pharmacy Change Request section from the Tasks page. If a replacement has been requested, a list of Replacement Options opens.
- Click the Replace button.
- Enter the name of the medication in the Drug Search field.
- Enter the form of the medication in the Form field.
- Click the Continue button. The sig builder opens.
- Enter sig directions and dispense information, then click the Replace button.
- Click the Approve button.
