Ticketing and Chat

Ticketing Overview

• Ticketing
• Add Staff to a Ticket
• Mass Associate Staff to a Ticket
• Review Tickets
• Red Ticket Icon

Update a Ticket

• Add Comments and Update Existing Tickets
• Attach a File to a Ticket
• Attach a Screen Shot to a Ticket
• Remove Staff From a Ticket
• Ticketing Module Continues to Flash

Ticketing and Chatting Procentive

• Requirements to Send Tickets to Procentive
• What to Include in a Ticket
• Ticketing Priorities
• Live Chat Demonstration Video
• Live Chat with a Procentive Care Team Specialist
• Follow Up On A No Response Ticket