Fax, Message & Ticket Chat (Procentive)

Ticketing Overview (Procentive)

• Add Staff to a Ticket (Procentive)
• Mass Associate Staff to a Ticket (Procentive)
• Review Internal Ticket Module (Procentive)
• Red Ticket Icon (Procentive)

Faxing (Procentive)

• Integrated Electronic Faxing Video Demonstration (Procentive)
• Faxes Module for Procentive RCM Customers (Procentive)
• Faxes Module (Procentive)
• Administrative Fax Set Up Instructions (Procentive)
• Send a Fax from the Faxes Module (Procentive)
• Fax a Clinical Document (Procentive)

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Update a Ticket (Procentive)

• Add Comments and Update Existing Internal Tickets (Procentive)
• Attach a File to a Ticket (Procentive)
• Attach a Screen Shot to a Ticket (Procentive)
• Remove Staff From a Ticket (Procentive)
• Ticketing Module Continues to Flash (Procentive)

Messaging (Procentive)

• Messaging Module (Procentive)
• Messaging Module Permissions (Procentive)
• Send a Message (Procentive)
• Attach a Message to a Client's Chart (Procentive)
• Add Disclosure Statement to Messages (Procentive)
• Receive Email Notifications on Messages (Procentive)

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Ticketing & Chatting (Procentive)

• Send a Support Request to Procentive (Procentive)
• Requirements to Send a Support Request to Procentive (Procentive)
• What to Include in a Ticket (Procentive)
• Follow Up On A No Response Ticket (Procentive)

Direct Messaging (Procentive)

• Add Direct Messaging (Procentive)
• Add a Direct Message Address for a Contact (Procentive)
• Direct Messaging (Procentive)
• Add a Direct Message Address for Staff (Procentive)