Skip to main content
Procentive Help Center home page
Sign in
  • Application Login
  • Status Updates
  • Feature Requests
  • User Community
  • Clinical Onboarding
  • Enterprise Onboarding
  • Community
  • Submit a request
  1. Procentive
  2. Faxing, Messaging & Ticketing Chat (Procentive)

Faxing, Messaging & Ticketing Chat (Procentive)

Send secure documents and messages inside and outside your agency. Securely communicate with staff and the Procentive Care Team.

Ticketing Overview

  • Ticketing
  • Add Staff to a Ticket
  • Mass Associate Staff to a Ticket
  • Review Tickets
  • Red Ticket Icon

Faxing

  • Integrated Electronic Faxing Video Demonstration
  • Faxes Module for Procentive RCM Customers
  • Faxes Module
  • Administrative Fax Set Up Instructions
  • Send a Fax from the Faxes Module
  • Fax a Clinical Document
See all 8 articles

Update a Ticket

  • Add Comments and Update Existing Tickets
  • Attach a File to a Ticket
  • Attach a Screen Shot to a Ticket
  • Remove Staff From a Ticket
  • Ticketing Module Continues to Flash

Messaging

  • Messaging Module
  • Messaging Module Permissions
  • Send a Message
  • Attach a Message to a Client's Chart
  • Add Disclosure Statement to Messages
  • Receive Email Notifications on Messages
See all 8 articles

Ticketing and Chatting Procentive

  • Requirements to Send Tickets to Procentive
  • What to Include in a Ticket
  • Ticketing Priorities
  • Live Chat Demonstration Video
  • Live Chat with a Procentive Care Team Specialist
  • Follow Up On A No Response Ticket

Direct Messaging

  • Add Direct Messaging
  • Add a Direct Message Address for a Contact
  • Direct Messaging
  • Add a Direct Message Address for Staff

© Customer Support Theme. All Rights Reserved.

Powered by Zendesk